SUPPORT PAGE

Bella Trae Team Platform (Website & App)
Operated by Cozi Homes, LLC — Florida, USA

We’re Here to Support You

The Bella Trae Team Platform is designed to provide our agents with tools, training, resources, and community support — all in one place.
If you need help with the Website, the App, your account, or accessing internal materials, our support team is here for you.

Contact Support

For assistance, email:
[email protected]

Please include:

Your full name

Your role with the Bella Trae Team

A description of the issue

Screenshots, if applicable

⏱ Response Time

Support requests are typically answered within:
24–48 business hours

Urgent matters are prioritized when possible.

💬 What We Can Help You With

We can assist with:

Account & Access

Login issues

Password resets

Account verification

Updating personal or business information

Website & App Technical Support

Navigation issues

Feature troubleshooting

Errors, bugs, or functionality problems

Device compatibility concerns

Training & Resources

Accessing internal training materials

Viewing documents, workflows, videos, templates, and tools

Understanding how to use internal systems

Internal Operations

Questions about lead distribution

Assistance with CRM-related access

Clarification on team policies, expectations, and content usage

Community & Conduct

Reporting misuse or inappropriate behavior

Flagging issues within community areas

Requesting support related to collaboration features

⚠ Important Notes

1. Internal Use Only

The Bella Trae Team Platform is for Bella Trae Team agents only.
Support cannot assist individuals outside the team.

2. Proprietary Materials

All training materials, resources, documents, and workflows accessed through the Services are internal and confidential.

Support cannot assist with exporting, copying, or repurposing proprietary content, as these actions are prohibited.

3. Company-Owned Leads & Client Data

Support cannot help transfer, export, or share:

Company-owned leads

Client information

CRM data

This information is proprietary to Cozi Homes, LLC and may not be taken outside company systems under any circumstances.

4. Compliance & Legal

Support may refer compliance-related questions to team leadership when necessary.

Support Hours

Monday–Friday
9:00 AM – 5:00 PM EST
Closed on weekends and U.S. federal holidays.

Urgent Issues

If your matter is urgent, please use the subject line:
“URGENT — SUPPORT”

We will make every effort to respond as quickly as possible.

Thank You

We appreciate your commitment to the Bella Trae Team and your dedication to growing your business the right way.

If you need additional pages (Community Guidelines, Onboarding Consent, Agent Agreement Addendum), just let me know!